CRM Public Sector

CRM in online government, or e-government, concentrates on the needs of people who use government services and turns CRM into “Citizen Relationship Management.” With online services, public entities are offering…Read more →

CRM has lots of proponents and lots of market momentum, mostly for all the right reasons. But one reason in particular--specific to the public sector and dramatically, almost radically, important…Read more →

CRM Public Sector offers a unique opportunity for governments to obtain a more complete picture of their citizens as "individual customers" and, by doing so, can help eliminate the need…Read more →

CRM for Government is composed of the systems, software, and methodologies for managing, measuring, analyzing, automating, and otherwise facilitating an agency’s interactions with constituents. It is critical to the management…Read more →