CRM Telecom Features - Global Vision Technology Blog

Our CRM Telecom introduces a number of innovative prebuilt components to the CRM transformation marketplace:

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Innovative customer acquisition processes and tool-sets
Typical marketing segmentation rules for wireless business
Lead to quote process with cross-sell and up-sell provisions
Channel-specific product and pricing structure
Order management processes and workflows
Prebuilt wireless transactions for customer care and support
Customer experience management focus in service request handling
Faster data migration methodology in areas of customer data, products and pricelist migration
Data Migration accelerators: EIM scripts for customer data load from billing and legacy CRM to Siebel
User adoption accelerators: Technical and user training assets,operations manual, prebuilt task-based UI workflows

CRM Telecom in a Box enables speed: Quickly create, market, sell, fulfill, deliver and bill for next-generation telecom services.

Minimizes the cost of a quality solution by virtue of pre-built and tested Siebel repository
Flexible solution, providing plug-and-play, prepackaged, and pre-configured solution adaptable to the telecom operator’s specific needs
Adaptable to customer’s IT ecosystem including IS platform and integration technology
Reduces process breakdowns in CRM applications and maximizes IT investments
Enhances the Siebel package, placing it even further out of reach of competitive CRM Telecom off-the-shelf products as well as the software-as-a-service

To find out more about CRM Telecom, click hereto conduct a free call.