CRM Manufacturing Expectations
Manufacturers face the ever-increasing challenges of expanding markets, managing costs and supply chains and adapting to customer’s constantly changing needs. To maintain a competitive edge, it’s critical to capture real-time data such as changes in sales pipeline, actual sales results and customer satisfaction.
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Vision CRM Manufacturing Service provides manufacturers consolidated distributor and industry partner data, as well access to feedback from individual customers. Additionally, features such as Social Listening provide a direct customer connection allowing manufacturers to monitor consumer sentiment related to competitors.
The Vision CRM Manufacturing Service applies a structured, but flexible, implementation that delivers:
- An integrated platform for sales, marketing and customer service
- Consistent and predictable outcomes using prescribed sales and marketing process guidance
- Ability to zero in on likely prospects using marketing automation tools
- Stronger collaboration between sales, service and the factory floor via easy-to-use tools
- Critical data provided in real-time and within context using robust reporting and visualization
A well-designed CRM Service gives you visibility into your pipeline – past, present and future transactions – for the complete 360-degree view of the customer’s buying behaviors over the customer’s entire lifecycle. It gives you greater power to control revenue. A modern CRM Service can automatically generate forecasts and provide single-page access to your entire teams forecast. It is also a place to quickly store and easily access customer information and activity. This all works together. It enables your organization to deliver superior service and a better overall experience to customers. That helps to create loyalty.
To find out more about CRM Manufacturing, click here
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