CRM Telecom Features - Global Vision Technology Blog

1. Multi-channel Integration

Today’s interconnected world allows you to capture leads through web, mobile, social, branches and offline mediums as well. A CRM telecom allows you to manage multiple channels of acquisition through a single window platform. Executives no longer have to hop through multiple windows thus increasing their processing speed and decreasing error probability.

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2. Response time reduction

Good leads are often lost due to response delays. CRM Telecom allows you to automatically assign leads to the best executive, ensuring prompt action. A more efficient lead management will be the result of such automation. Your executives will have the ability to work on more leads thus raising the chances of conversion.

3. Streamlined marketing campaigns

Marketing campaigns should follow segmentation strategies to be more streamlined and effective. CRM solutions allow you to define and executive marketing campaigns that are targeted for more results. The efforts you put in for mass mailing, lead generation and execution, etc.. will translate in increased customer acquisition with maximum ROI. This, along with faster response time will ensure that your lead will get converted in the shortest possible time.

4. Lead nurturing

In a competitive environment you need constant engagement with leads to keep them from becoming stale. With the help of CRM Services, you can nurture them by educating about the potential benefits, informing about the latest product developments and offers. You can create automated lead nurturing strategies to this effect to maximize lead conversion with minimal costs.

5. Actionable mechanisms

With the help of CRM software, you can create mechanisms that will allow you to take timely and faster actions on your leads. Such mechanisms can include escalation matrix, centralized knowledge repository etc. For example, if a lead comes in, CRM Telecom will ensure that it gets assigned and worked upon within the defined parameters, usually within 24 hours. At the time of call, an executive should be confident about his product knowledge which can be backed up by a centralised repository to be accessed anywhere and anytime.

To find out more about CRM Telecom, click here