CRM Telecom Opportunity
To receive information about the caller, you need CRM Telecom system integrated with the billing system. When a call comes in, the monitor displays all information about the subscriber, which is extracted from the client application and the billing system of the CRM-subsystem. The billing system stores information about the subscriber (account status, tariff, contract number, etc.), and the CRM-system – information on previous customer requests.
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Modern CRM Telecom applications must interact with corporate information structure. This makes it possible to carry out not only the fixation of appeals, but also immediately forward them directly to performers who are responsible for particular issues. Also, it is possible to fix the result of the work on the problem.
Our specialists engaged in the development of CRM-Service from the ground up for service providers, telecommunications companies and Internet service providers. Our automated software development can include information support at all stages of interaction with customers – subscribers of mobile services, satellite and cable television.
The areas of automation include:
- Contact Center
- Sales department
- Sales and customer service
- Financial services
- Marketing services
Our experts can develop software either from scratch or based on the final platform. For example, you can take as a basis for Microsoft Dynamics CRM with the familiar interface of Microsoft products or any other.
The Telecommunications Industry – is one of the priorities of our company in the development and implementation of CRM-Service. Telecom operators can formulate their individual requirements to the center of service requests and allocate really necessary moments and useless weed out excesses, thus to avoid unnecessary costs for the development and implementation of CRM-Service.
To find out more about CRM Telecom, click here
to conduct a free call.
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