9 ways to boost Productivity by Integrating CRM with your Phone-Dialer
Businesses become successful only when it’s customers are happy with the company’s services. Customer satisfaction is a necessary factor in every business and addressing their needs and queries should be your prime responsibility. But what if your Sales and Support team is stuck in a labyrinth of constant confusion and menace of handling your customers? Problems related to reporting or consuming excess time in manual entry work may come your way if you are still associated to traditional ways of customer support and handling.
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Technology, today is blurring the lines between traditional means of communication, entertainment or even Business Management. CRM makes every aspect of your business easier and efficient.
Though, CRM can be integrated with multiple platforms and that is one great news, however, CRM and Phone Dialer integration gives the greatest number of advantages.
Do you know that integrating your phone dialer to your CRM platform can help you streamline and grow your business? That’s right. It is often integrated together because of the amazing benefits they provide.
Integrating phone with CRM access does not just increase use of the software, but also the productivity of the workforce. Statistics have shown a rise in productivity of around 15%.
If your customer support team is facing any of the following problems, then you should definitely consider integrating your CRM with your Phone Dialer.
1. Difficulty in tracking your leads? No more.
Often so it happens, the most important information is forgotten to record. With CRM and phone integration, you will have the ability to record calls and relevant information and store them automatically rather than manually updating it into the system. It becomes easier to address their inquiries or desires quickly and efficiently.
2. Is your team lacking the time for manual data entry every time they receive a call?
CRM-Phone Dialer integration allows you to have a centralised network where you receive and update information and use them wherever necessary. Importing data to your phone dialer and then syncing it to your CRM system will help you to get your database updated making it easier for you.
3. How can CRM-Phone Dialer Integration will help if your team is incapable of sound coordination?
Gone are the days when employees had to be ready with a notepad to note down important information from a phone call. With this, whenever you receive a call this integrated system will automatically record the call, note down the duration of the call and take important notes for you.
4. Can you make the best use of Call Management software? Yes, here’s how-
It takes a certain amount of time to build a rapport with your incoming leads. With CRM’s call management software, your CRM will be able to note down information and also with the help of previous interaction details, helps to build a positive employee-customer relationship from the beginning.
5. Is this a way to improve your sales and revenue?
The quality and quantity of calls improve because of the combined interaction of employee productivity and call analytics. This will lead to an increase in leads and also revenue subsequently.
Research has shown that 65% of sales reps who have integrated phone with CRM have achieved their sales quotas.
6. They say Time is money, don’t run out of it. How?
If you are a business who works with thousands of leads every day, having a system like this will help you. Having your CRM and phone-dialer integrated will allow you to dial more numbers and close more deals. Your CRM will automatically update information and also recall information obtained from previous interactions and then use it to close a deal.
7. Do you need to handle your contacts and leads without any inconvenience?
When an inbound call is received, CRM checks the phone number in its database. If the number is found, it is viewed in your streamlined dialer view. This data mostly includes the customer’s demographic, purchase history, etc. Whatever edits you make are saved directly to the CRM without manually doing any data entry activity.
8. Still updating your contact list from time to time? Leave it to the integrated system..
When you integrate your CRM with your phone-dialer, your CRM filters out the existing list of contacts when a new list of leads is added. This way, the new list is added successfully without any glitches in the process. It is a huge cost-saver and saves a lot of time. It decreases the rate of duplicate contacts and results.
9. Has prioritising your incoming leads become the need of the hour?
CRM keeps in check all the incoming calls and emails and then directs it according to priorities set by you. These priorities can be anything such as geographical location or the language spoken. This way you can prioritise phone calls or mails according to your preference leading to more efficient work and better customer satisfaction.
Let us help you with this-
We at Global Vision understand how CRM-phone dialer integration can benefit your business and know exactly how to it. We provide end-to-end CRM services that include developing CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support and so our CRM packages are meant to execute a CRM strategy.
Grow your business with the help of Global Vision, Contact us today or E-mail Us.
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