Pharma CRM for Distribution Handling
Vision Pharma CRM has packaged an end to end solution comprising of CRM for Medical Equipment Traders & Distributors dealing in Medical equipment like surgical instruments, diagnostics equipment, Therapeutic equipment, Life support equipment etc. It can be termed as Sage ERP for Medical Equipment Trading because of its exhaustive features and customization ability to make it applicable to this particular industry. Global Vision Technology is confident of tackling one of the most complex yet unorganized processes and provide the organization with a world class ERP and CRM Services for their business intelligence, financial management, supply chain management and customer relationship management.
Sign up to get FREE CRM Trial
The medical equipment trading involves transactions of high end goods which are imported and then they have to be installed at the client end under the appointed engineer’s supervision. After installation, the warranty period is to be tracked to calculate the annual maintenance cover which determines the support call structure. A typical trading process which requires constant checks at every level since goods of High value are received and dispatched. A very systematic and robust accounting along with procedural operations is necessary for a satisfied customer.
Medical Equipment Traders mostly work on commission basis where they import in heavy duty machineries from their principal vendors located internationally after the customers place an order for a particular product or instrument or any medical kit. They also supply necessary ancillary items required along with the equipment. These traders provide after sales service for which they need to have a detailed account of the equipment purchased. Certain details like barcode number or serial number of the product or machine is required during a customer complaint call to verify if the product is in under warranty or not can be tracked in Pharma CRM. If still under the warranty period then provide with the service and if the product has expired then a renewal contract is to be placed.
Further processes like assigning site engineer, detecting problem and providing service according to the problem detected further follow. At times, there is a change is spare part for which the principal company has to be approached with the order details. All this needs to be done in a very efficient and time bound manner because of the high sensitivity of the equipment in terms of human life as well as high cost attached to each of the equipment for which the customers demand the best service.
To find out more about CRM Pharma, click here
to conduct a free call.
Subscribe to our Newsletter!
Get the Latest Global Vision Technology Updates.
