Telecom CRM Implementation
Telecom CRM is a true enterprise-class, cost effective, telecom-specific CRM. It can support any type of communication service provider – mobile, fixed, broadband and cable, and it offers multi-channel interaction, including telephone, self-care, point-of-sales, IVR, fax, e-mail and social media.
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Key features include:
- CRM foundation: Personnel use a familiar, user-friendly GUI with enhanced capabilities that support the specific business processes of the telecom industry, based on TM Forum Frameworx.
- Offer catalog: Personnel can see the products, offers and services available to sell to the customer, with the ability to bundle offers, manage discounts and promotions, and set basic eligibility guidelines and offer approval workflows.
- CSR toolbox: Customer-facing personnel have a 360+ view of the customer on an information-rich screen, with one-click access to detailed information and the most commonly used business processes, using such features as advanced telecom specific search options for MSISDN, account, invoice, etc.
- Business Interaction Framework: Manage all the interactions with a customer enables operators to define standard process flows and procedures for handling customers in different situations and for different services. By recording all interactions, a history is maintained that allows CSRs to provide a consistent customer experience. A rich set of Business Interactions are provided out-of-the-box with tools for efficient custom creation and adaptation of business interactions.
- Order capture functionality: Working with the offer catalog and billing ensures the creation and modification of the customer contract with the commercial offerings using basic eligibility and availability checks.
- Identify and automate business processes
- Software and/or process customization
- Integration of Cloud CRM Software (with existing software)
- Cleanse/Import Data
- Reporting on implementation/deployment
- Professional Training Services and Support Services
To find out more about CRM Telecom, click here
to conduct a free call.
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